We have a deposit policy in place to ensure a smooth and reliable experience for our valued customers. When booking a session with us, we kindly request a deposit to secure your appointment. This deposit serves as a commitment and helps us reserve the necessary resources, equipment, and staff for your session.
In the event that you need to reschedule, we are more than happy to accommodate your request, as long as it is made at least 3 business days before your scheduled session. Please note that rescheduling can only be done once, and the deposit will be applied to the new appointment.
In the event of a cancellation, the deposit is non-refundable (typically 50% of a paid session), as it compensates for the time and resources allocated to your session.
4. Raw Photo
We have a policy of not providing raw images to clients. We believe that this policy is in the best interest of both our clients and our studio. Here are the reasons behind this decision:
Quality Control: Raw images are unprocessed files that require specialized software and skills to be properly edited. As professionals, we take great pride in delivering high-quality images that reflect our artistic vision and expertise. By retaining control over the editing process, we can ensure that the final images meet our professional standards and showcase our unique style.
Artist's Vision: Raw images are akin to a painter's sketch or a sculptor's rough draft. They represent the initial stage of the creative process and may not fully reflect the intended final outcome. Our studio aims to provide clients with polished and finalized images that represent our artistic vision and expertise. By withholding raw images, we can maintain the integrity of our work and present a cohesive and consistent body of art.
Brand Identity: As a professional photography studio, our brand and reputation are essential to us. By not providing raw images, we can maintain control over how our work is presented and ensure that the images associated with our brand align with our high standards. This helps us maintain consistency and protect our professional image in the industry.
Trust and Expertise: Clients choose our studio for our technical expertise and artistic abilities. By entrusting us with their photography needs, they rely on our professional judgment and skills to deliver exceptional results. By not providing raw images, we uphold the trust placed in us by our clients and reinforce our position as trusted professionals in the field.
We understand that clients may have a desire to have access to raw images for personal editing or archival purposes. However, we believe that our policy promotes the best interests of both our clients and our studio. Rest assured, we are committed to providing you with beautifully edited and finalized images that capture your special moments with the highest level of artistry and professionalism.
We take copyright seriously and want to ensure clarity and understanding regarding the usage of our photography. When clients purchase photos from our studio, they are granted a license for non-commercial usage, unless otherwise specified through an agreement and contract.
Non-Commercial Usage: The purchase of our photos grants clients the right to use the images for personal, non-commercial purposes. This includes displaying the photos in personal albums, sharing them on social media platforms, or printing them for personal use. However, any usage for commercial purposes, such as advertising, promotion, or resale, requires prior written consent and a separate licensing agreement.
Commercial Usage: For clients who wish to use our photos for commercial purposes, such as marketing campaigns, advertisements, or publications, a separate agreement and contract are necessary. This ensures that the appropriate permissions, licensing terms, and usage fees are established to protect both the client and our studio.
Copyright Ownership: All copyrights and intellectual property rights of the photographs remain with Katerina Hung Studio. Clients do not have the right to sell, distribute, modify, or claim ownership of the original or edited images without explicit written consent.
Enforcement: In case of copyright infringement or unauthorized usage of our photos, we reserve the right to pursue legal action to protect our rights as the copyright holder.
By implementing this copyright policy, we aim to maintain the integrity of our work, protect the rights of our clients and our studio, and foster clear and mutually beneficial relationships. We value open communication and are always ready to discuss specific licensing needs and tailor agreements to meet our clients' commercial usage requirements.
We have a royalty policy in place to ensure fair compensation for the ongoing usage of our photographs. This policy applies to clients who wish to utilize our images beyond the initial purchase for non-commercial purposes. Here's an overview of our royalty policy:
Initial Purchase: When clients purchase photos from our studio for non-commercial use, they are granted a license to use the images without the requirement of paying additional royalties. This license covers personal usage, such as displaying the photos in personal albums, sharing on social media platforms, or printing for personal use.
Extended Usage: If clients wish to use our photos for commercial purposes or for an extended period beyond the initial purchase, additional royalties may be applicable. This includes usage in marketing campaigns, advertisements, publications, or any other form of commercial or promotional use.
Royalty Calculation: The specific royalty fees are determined based on factors such as the scope of usage, intended audience, duration of usage, and the nature of the project. These factors help us determine a fair and appropriate royalty rate for the extended usage of our photographs.
Royalty Agreement: To initiate extended usage of our photos and establish the corresponding royalty fees, clients must enter into a separate royalty agreement with Katerina Hung Studio. This agreement outlines the terms, duration, and fees associated with the desired usage. It ensures transparency, clarity, and mutual understanding between our studio and the client.
Ongoing Usage: The payment of royalties grants clients the rights to continue using the photographs for the specified commercial purposes and duration outlined in the royalty agreement. It provides the necessary permissions and legal compliance for extended usage beyond the initial purchase.
By implementing this photography royalty policy, we aim to protect the value of our work and ensure fair compensation for the ongoing usage of our photographs. We value open communication and are ready to discuss specific royalty requirements and tailor agreements to meet the unique needs of our clients.
7. Data Privacy
Collection of Customer Information: We collect customer information, including names and email addresses, during the booking and registration process. This information is voluntarily provided by customers and is essential for communication and delivering our photography services. We only collect information necessary for the purposes stated in this policy.
Use of Customer Information: Customer information is used solely for the purposes of providing photography services, communicating with customers, and improving their overall experience with our studio. We may also use email addresses for email marketing to share updates, promotions, and relevant information about our services, unless customers choose to opt out.
Data Protection and Security: We implement appropriate security measures to protect customer information from unauthorized access, disclosure, alteration, or destruction. Our studio maintains industry-standard security protocols and employs safeguards to ensure the confidentiality and integrity of customer data.
Data Sharing and Third Parties: We do not sell or share customer information with third parties for their own marketing purposes. However, we may share customer information with trusted service providers who assist us in operating our business and delivering our services. These service providers are contractually obligated to maintain the confidentiality and security of customer data.
Consent and Opt-Out: By providing their information, customers consent to the collection, use, and disclosure of their data as described in this policy. Customers have the right to opt out of receiving email marketing communications from us at any time by using the unsubscribe link provided in the emails or by contacting us directly.
Compliance with Laws: We comply with applicable data protection and privacy laws, regulations, and industry best practices to ensure the lawful collection, use, and storage of customer information.
Data Retention: We retain customer information for as long as necessary to fulfill the purposes stated in this policy, or as required by law. We take reasonable steps to ensure the accuracy and currency of customer data and allow customers to update or correct their information as needed.